Privacy Policy

Mayari Private Travel ("Mayari," "we," "us," or "our") respects the privacy and confidentiality of our clients, prospective clients, travelers and website visitors.

As a Private Travel Office, our service is built around understanding how our clients travel and remembering the details and preferences that allow us to provide more personalized service over time. This Privacy Policy explains how we collect, use, share, store and protect personal information in connection with our website and services. This reflects Mayari's stated relationship model, under which client preferences are learned and used to inform future journeys.

1. Information We Collect

Depending on your relationship with Mayari and the services requested, we may collect:

• Name, address, email address and telephone number;
• Passport and identification details;
• Nationality and date of birth;
• Traveler and family-member information;
• Flight, accommodation and itinerary information;
• Loyalty programme and frequent-flyer information;
• Travel preferences and history;
• Hotel, room, seating and transportation preferences;
• Dining, wellness and experience preferences;
• Dietary, accessibility or other special requirements voluntarily provided to us;
• Important dates, celebrations and special occasions relevant to requested services;
• Details of assistants, representatives or other authorized contacts;
• Billing and transaction information;
• Communications, inquiries and service history with Mayari; and
• Technical or website usage information where collected through our website.

We seek to collect only information reasonably necessary to provide our services, maintain our client relationships and comply with applicable legal requirements.

2. How We Use Personal Information

Mayari may use personal information to:

• Plan, manage and coordinate travel;
• Develop personalized itineraries and recommendations;
• Make and manage reservations;
• Coordinate flights, accommodation, transportation, experiences, dining, wellness and other arrangements;
• Maintain client travel profiles and preferences;
• Provide continuity between previous and future journeys;
• Communicate before, during and after travel;
• Provide travel support and respond to changes or disruptions;
• Process or facilitate payments;
• Coordinate with authorized representatives, including a client's executive or personal assistant;
• Maintain business, accounting and transaction records;
• Prevent fraud or misuse of our services;
• Comply with applicable legal and regulatory requirements; and
• Improve our services and client experience.

3. Information About Other Travelers

If you provide Mayari with personal information concerning family members, companions, employees or other travelers, you confirm that you are authorized to provide that information for the purpose of arranging the requested services.

4. Sharing Information With Travel Partners and Suppliers

To provide our services, Mayari may disclose information reasonably necessary to relevant third parties, such as:

• Hotels, resorts and villas;
• Airlines;
• Rail, cruise and expedition operators;
• Transportation providers;
• Tour operators and destination management companies;
• Private guides and experience providers;
• Restaurants;
• Wellness and other destination service providers;
• Payment processors;
• Technology and professional service providers; and
• Other suppliers necessary to fulfill a client's request.

Mayari does not sell personal information.

5. International Data Transfers

Because Mayari serves clients internationally and coordinates travel worldwide, personal information may be shared with and processed by suppliers located outside the Philippines.

Data protection standards may vary between jurisdictions. Mayari takes reasonable steps appropriate to the nature of the service and information being shared.

6. Payment Information

Payments may be processed by authorized third-party payment processors, including PayMongo, or directly by travel suppliers.

When card payments are processed through an authorized payment provider, Mayari may not receive or retain complete payment-card information. Payment information processed by third parties is also subject to their respective privacy and security practices.

7. Data Security

Mayari takes reasonable administrative, organizational and technical measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

Personal information is retained for as long as reasonably necessary to:

• Provide ongoing client services;
• Maintain appropriate client and travel records;
• Fulfill the purposes for which the information was collected;
• Meet accounting, tax, contractual and regulatory obligations; and
• Establish, exercise or defend legal rights where necessary.

Because the Annual Private Travel Office is designed around continuity and remembering client travel preferences, relevant client-profile information may be retained throughout an active client relationship unless the client requests otherwise, subject to applicable legal requirements.

9. Your Rights

Subject to applicable law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations, individuals may have rights relating to their personal information, including rights of access, correction, objection, erasure or blocking, and other rights provided by law.

Requests concerning personal information may be submitted to travel@mayariprivate.com.

Mayari may request reasonable verification of identity before processing a privacy request.

10. Cookies and Website Data

Our website may use cookies and similar technologies for website functionality, analytics and other purposes.

Further information is available in Mayari's separate Cookie Policy.

11. Changes to this Privacy Policy

Mayari may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The current version will be published on our website with the date of the latest revision.

12. Privacy Contact

For questions, concerns or requests relating to personal information: